Disruption: Sharefile

Update 26/4 15:38: The previous issues with Sharefile has been resolved.

Update 22/4 15:17: The feature is now active but troubleshooting will continue when the function is fully restored.

Update 21/4 09:01: The feature is now active but troubleshooting will continue when the function is fully restored.

Update 20/4 11:20: The feature is now active but troubleshooting will continue when the function is fully restored.

Update 19/4 10:43: The feature is now active but troubleshooting will continue when the function is fully restored.

Update 16/4 09:14: The feature is now active but troubleshooting will continue when the function is fully restored.

Update 15/4 14:56: Still no communication and further troubleshooting in progress.

Update 15/4 08:56: Still no communication and further troubleshooting in progress.

Update 14/4 11.30: There is no communication between the servers and the web/citrix files.

There is currently a disruption with Sharefile. Troubleshooting in progress.

Back

To the top

Pagemanager: IT Service

Contact information

For questions regarding the collective IT services at the University of Gothenburg, please contact the Service Desk on 031-786 2020 or email: support@gu.se

SMS-information:
Staff and students at the University of Gothenburg can subscribe to operational information via SMS (in Swedish). You will then receive an SMS in the event of serious incidents and disruptions. Whether a SMS is sent or not is determined by the nature, extent and degree of impact of the incident, and the assessment is made on a case-by-case basis.

Start a subscription by contacting us via e-mail driftinfo@gu.se. Enter name, mobile number and x account or gus account.

Unsubscribe by sending an e-mail to driftinfo@gu.se.

Subscription via e-mail:
Staff and students at the University of Gothenburg can subscribe to operating information via e-mail. You will then receive an email in the event of serious incidents and disruptions. Whether a email is sent or not is determined by the nature, extent and degree of impact of the incident, and the assessment is made on a case-by-case basis. You control your own subscription on the menu Subscription to the left.

Regular system maintenance
Planned system maintenance is carried out regularly, usually on the third Wednesday of the month.

Read Operational information on your smartphone / touchpad
Use your phone or touchpad browser to log into Operational Information which presents an adapted version of Operational Info for your smartphone or touchpad.

University of Gothenburg • Phone 031-786 0000 (vx)