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Operational information

IT-service operational information

Welcome to the IT-service operational information page where you can always find up to date information about the status of the University of Gothenburgs collective IT services which include the following: Telephony, internet access, student and staff portals and e-mail.


Cases

Disruption: Email, calendar & Functional mailboxes

Updated: Monday February 17 at 3:15 PM

Distribution of email data from the crashed servers now starts
The first batch of email history that have been saved from the servers that crashed this autumn will soon be distributed. It has been possible to recreate data of varying quality and quantity for the majority of those affected by the email incident. Those who will receive data, as well as those who do not, will be informed via mail. More information regarding this is available here: The distribution of email data from the crashed servers now starts

Use the e-mail program on the computer again
Employees who received a new e-mail box due to the e-mail incident have previously been asked to use webmail instead of the e-mail program on the computer. Now there is information on the employee portal on how to get started using the e-mail program on the computer again. Follow the instructions on the page or fill out the form for help:
https://medarbetarportalen.gu.se/it/e-post-kalender/anvanda-e-postprogrammet-pa-datorn-igen/

As far as possible, we ask you to follow the instructions or fill in the form to get help with this instead of contacting the support.

Reminder - form to fill out for those who do not yet can send and receive emails
Those who still do not have access to a GU mail with the basic functions send and receive, are asked to fill out a form. The form is for ensuring that the IT unit has matters for these employees. For more information and form visit:
Form for you who do not yet have access to e-mail
Note that between December 18 and January 11, the creation of new mailboxes is paused. You can still submit the form during the period, but the response time may be longer than usual.

More information
More information about the problems with e-mail and calendar can be found on the E-mail and calendar page in the staff portal. This page page also contains links to a detailed FAQ and to various instructions (text and videos).
Email and calendar

[2021-02-17 - 15:43]



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